PAYMENT & CANCELLATION POLICY

PAYMENT

General

All prices are charged in New Zealand Dollars (NZD) and include GST of 15%. We accept cash, Visa, Mastercard, American Express and Alipay. Payment by direct bank transfer in NZD can also be arranged.

Standard Booking

A 50% deposit is required at the time of booking to confirm all accommodation and activities (including helicopter services). The balance is payable on departure.

Festive Season Bookings

A minimum two night stay applies between 20 December to 5 January.

Exclusive Use Bookings

To confirm an exclusive use booking at Minaret Station Alpine Lodge, a non-refundable deposit of 50% of the total price of the accommodation and activities (including helicopter services) is required. The balance must be paid at least 31 days prior to arrival.

Credit

Credit is only available to approved trade partners by prior arrangement. Where credit terms have been agreed, all invoices to be paid by the 20th of the month following invoice. Cancellation fees, if any become the responsibility of the booking agent to collect.

CANCELLATION POLICY

If you cancel you will be charged a cancellation charge based on a percentage of the total price of the accommodation and activities (including helicopter services) as set out below:

Standard Booking
Cancellation notified more than 31 days prior to arrival:         0% (no cancellation charge)
Cancellation notified 31 days or less prior to arrival:              100%

Festive Season Bookings (20 December to 5 January)
Cancellation notified more than 60 days prior to arrival:         0% (no cancellation charge)
Cancellation notified 60 days or less prior to arrival:              100%

Exclusive Use Bookings                                                                        
Cancellation notified more than 31 days prior to arrival:         50%
Cancellation notified 31 days or less prior to arrival:              100%

If you cancel in circumstances where you are entitled to a refund of your deposit, payment of any refund to a credit card will incur an administration charge of 3% of the refund amount which will be deducted from the payment.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. No liability is accepted for these variances or any subsequent credit card/bank charges relating to these transfers.

It is recommended that you have comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans.